AI built for the admissions line at addiction treatment centers.
Detox, residential, MAT, IOP, sober living, aftercare — one platform across your full continuum. 42 CFR Part 2 disclosures handled in the script. Native to the EHR and CRM systems addiction treatment actually runs on.
The addiction admissions call is unlike any other healthcare call.
The caller is often the family member, not the patient. The decision window is hours, not days. Insurance is half the conversation. The clinical-fit question — detox-first or residential-first — has to be answered before the warm transfer. And the disclosures around substance-use information are governed by their own federal rule. DIAL3D is the only AI voice platform purpose-built for this conversation.
Regulatory layer
42 CFR Part 2 governs how AI agents can capture, record, and transmit substance-use information. DIAL3D's voice and chat agents read the plain-language disclosure before any substance-use question, capture consent in the recording, and write a structured consent record to your CRM. Patients can revoke at any point in the conversation; the agent re-routes without losing context. Read the trust center →
Which DIAL3D capabilities matter most here.
Eligibility checks include level-of-care coverage and deductible status for both medical detox and residential.
The same caller across detox → residential → IOP → aftercare lives as one record. The agent recognizes them on the next call.
Active-risk classifier tuned on substance-use crisis presentations — overdose, withdrawal severity, relapse with suicidal ideation.
Disclosure runs before substance-use specifics. Consent in the recording. Audit trail in the CRM.
BAA-covered, real-time. New rep, no IT ticket.
Facility-level routing, intake script, payor floor — managed centrally, deployed locally.
Vertical-specific questions, answered straight.
If we don't have an answer, we'll tell you who does.
Email our admit-line team