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Product · AI SMS Agent

Conversational SMS that closes the loop.

Two-way text for the calls you missed, the leads who ghosted, and the families who said "let me think about it." The same intake intelligence as Voice and Chat, delivered in the channel patients actually answer.

Book a demo See pricing No card. 12-minute setup.
ComplianceHIPAA · 42 CFR Part 2
Coverage24 / 7
Onboarding12 business days
Uptime99.99% SLA

What this product does in production.

Built for behavioral health admissions teams. Not a horizontal voice-AI tool retrofitted to healthcare.

Two-way conversational text

Real conversation, not bulk SMS. Personalized to the caller's last interaction, payor, level of care interest.

Re-engagement automation

Missed-call list, abandoned-chat list, no-show list — auto-followed with the right script, on the right cadence.

CRM-attached

Every thread lives in the contact record. Counselors see the full SMS history when the caller dials back.

TCPA-compliant opt-in

Consent captured in the recorded voice call or the chat conversation that preceded the SMS thread.

Voice handoff in one tap

Inline button in the message moves the conversation back to voice when the patient is ready.

42 CFR Part 2 capable

Disclosure language included in the consent flow. No substance-use specifics until consent is captured.

HIPAA-aligned and 42 CFR Part 2 capable.

BAA included on every plan, including the free Trial. Read the trust center →

Questions about AI SMS Agent, answered straight.

If we don't have an answer, we'll tell you who does.

Email our admit-line team
Is this allowed under TCPA?
Yes — opt-in is captured in the recorded voice call or the chat conversation that preceded the SMS thread. The opt-in language is auditable and we keep the consent record for the legal retention period.
What's the use case beyond appointment reminders?
Missed-call re-engagement, abandoned-intake follow-up, alumni 90-day check-ins, VOB result delivery when the original call dropped. SMS is the channel patients actually answer for these moments.
Does it integrate with our CRM?
Yes. Threads live in the same contact record as the voice and chat interactions. Counselors get one timeline, not three.
How is it different from a marketing SMS tool?
Marketing SMS is broadcast. DIAL3D SMS is conversational — the agent responds, qualifies, and warm-transfers on each thread.
Does it work with our existing phone number?
Yes. We provision an SMS-enabled number that matches your voice number, or A2P 10DLC enable an existing line. Setup is part of onboarding.
How do you handle crisis language in text?
Active-risk language triggers a sub-three-second human handoff and the 988 resource. The agent never tries to manage active risk over text alone.
Is SMS included on the Trial plan?
No. SMS is included on Professional and Enterprise. Trial is voice-only.
What about Spanish-language SMS?
Yes. The agent detects language on the first message and continues in that language. English and Spanish are production-ready; additional languages on request.

See SMS close the leads your phone team couldn't get back to.

Thirty minutes. We run your real missed-call list through a sandboxed SMS agent and show you how many conversations re-open in the first 48 hours.

Chat with Ellie