Live insurance verification, on the actual call.
Most behavioral health teams VOB after the call. DIAL3D does it during. While the caller is still on the line, the agent runs eligibility against 40+ payors, reads the verified result aloud, and writes a structured benefits record to your CRM — before the warm transfer.
What this product does in production.
Built for behavioral health admissions teams. Not a horizontal voice-AI tool retrofitted to healthcare.
Commercial, Medicaid, and regional payors. Aetna, BCBS, Cigna, UHC, plus state Medicaid programs and behavioral-health carveouts.
Not just "in network." Residential coverage, IOP/PHP authorization status, deductible remaining, copay structure.
Verified result spoken to the caller in plain language. "Yes, your Aetna PPO covers up to 30 days of residential. Your deductible is met."
Eligibility, plan name, deductible, copay, prior auth status — written as discrete fields to Kipu, Salesforce, or your CRM of choice.
Runs inside Voice Agent for fully-automated VOB, or surfaces in Agent Assist for your human counselor to read on the call.
All payor lookups via certified clearinghouses with active BAAs. No screen-scraping, no shared-credential hacks.
HIPAA-aligned and 42 CFR Part 2 capable.
BAA included on every plan, including the free Trial. Read the trust center →
Questions about AI Insurance Verification (VOB), answered straight.
If we don't have an answer, we'll tell you who does.
Email our admit-line team