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Product · Agent Assist — Real-Time Coaching

Real-time coaching for the humans you already trust.

Your best admit counselors get a quiet AI co-pilot on every call. Inline objection scripts, live VOB shortcuts, clinical-fit guidance, supervisor escalation when the call goes sideways. The counselor runs the call; the AI handles the lookup, the script, the score.

Book a demo See pricing No card. 12-minute setup.
ComplianceHIPAA · 42 CFR Part 2
Coverage24 / 7
Onboarding12 business days
Uptime99.99% SLA
Capabilities

What this product does in production.

Built for behavioral health admissions teams. Not a horizontal voice-AI tool retrofitted to healthcare.

Inline objection scripts

When the caller raises a payor objection, the right next sentence is in front of the counselor before they've finished hearing it.

Live VOB on the call

Counselor doesn't tab out. Eligibility appears in the assist panel the moment the policy ID is captured.

Per-call scoring in 30 sec

Conversational scorecard delivered to the counselor and the supervisor the moment the call ends.

Supervisor escalation

Real-time escalation when a call drifts on payor, fit, or crisis signals. Supervisor joins muted, listening, ready.

Crisis-line protocol

Active-risk language pings the supervisor channel and surfaces 988 + on-call clinician contact for the counselor.

Compliance audit trail

Every prompt the counselor was shown is logged with the call. Defensible by design.

HIPAA-aligned and 42 CFR Part 2 capable.

BAA included on every plan, including the free Trial. Read the trust center →

FAQ

Questions about Agent Assist — Real-Time Coaching, answered straight.

If we don't have an answer, we'll tell you who does.

Email our admit-line team
Will my counselors hate this?
Most counselors hate listening tools that read scripts aloud at them. Agent Assist is a quiet panel — it shows, never speaks. The counselor decides whether to use what's on screen.
How is this different from a sales-enablement tool like Gong?
Gong scores calls after the fact. DIAL3D coaches them in the moment, in the language and rhythm of behavioral health admissions. It also runs the VOB.
What if the AI suggestion is wrong?
The counselor is the call-runner; the AI is the lookup. Counselors override constantly — that's expected behavior, and the override patterns improve the next session's prompts.
Does it work with our existing softphone?
Yes. Agent Assist runs as a browser panel alongside your existing softphone (RingCentral, Genesys, CTM, etc.). No telephony migration required.
How is it priced?
Included on Professional for up to 5 counselors. Enterprise plans get the full Agent Assist Extension — every counselor in the program, dedicated CSM, custom scoring rubrics.
Can a supervisor coach across multiple counselors?
Yes. The supervisor view shows live calls across the team with score, fit signals, and a single-click join-and-listen.
How long until counselors see lift?
Per-call scorecard quality stabilizes in the first 5-10 calls per counselor. Aggregate call-to-admit lift typically shows by week 3.
Does it integrate with our CRM?
Yes — scoring, call notes, and outcome flags drop into Kipu, Salesforce, or HubSpot via the same connector that powers Voice.
Related products

The rest of the platform.

Voice Agent

Answers admissions calls in under two seconds. Real-time VOB, warm transfer.

Voice Agent

AI VOB

Live insurance verification on the call. 40+ payors, CRM-logged.

AI VOB

Chat Agent

On-site web chat that runs the same intake script as the phone.

Chat Agent
Next step

Coach every call. Without listening to every call.

Thirty minutes. We pair the AI panel with a sample admit counselor on real call data and show you the score, the prompt log, and the supervisor view.

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