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Product · AI Chat Agent

An AI chat agent that runs the admissions intake.

On-site web chat that runs the same intake script as the phone, in your facility's voice, with the same payor-verification stack and the same warm handoff to your team. Web visitors who would have bounced now finish intake before they leave the page.

Book a demo See pricing No card. 12-minute setup.
ComplianceHIPAA · 42 CFR Part 2
Coverage24 / 7
Onboarding12 business days
Uptime99.99% SLA
Capabilities

What this product does in production.

Built for behavioral health admissions teams. Not a horizontal voice-AI tool retrofitted to healthcare.

Trauma-informed messaging

Plain-language replies, slower cadence on crisis terms, no insurance-jargon scripted-feel.

Live VOB inline

Same eligibility lookup as Voice — 40+ payors, result shown in the chat window.

CRM-native handoff

Web conversation creates a lead in Kipu / Salesforce in real time, with the full transcript attached.

SMS continuation

Visitor leaves the page? The conversation moves to SMS without losing context.

Crisis routing

Active-risk language triggers a banner with the 988 link and a human warm-transfer offer.

After-hours capture

Configurable behavior: lead capture, callback scheduling, or live SMS continuation.

HIPAA-aligned and 42 CFR Part 2 capable.

BAA included on every plan, including the free Trial. Read the trust center →

FAQ

Questions about AI Chat Agent, answered straight.

If we don't have an answer, we'll tell you who does.

Email our admit-line team
How is this different from a normal chatbot?
Most healthcare chatbots are decision trees — yes/no flows. DIAL3D's chat runs the same conversational AI as the voice agent: full intake script, live insurance verification, warm transfer. It also identifies itself as an AI on the first message.
Does it know our specific clinical fit criteria?
Yes. During scripting we encode the same admit criteria your phone team uses — level of care, primary substance, co-occurring presentation, payor floor. The chat enforces them the same way.
Can it run on our existing website?
Yes. A single script tag installs the widget. No CMS migration, no rebuild. Works on WordPress, Webflow, Squarespace, custom sites.
How fast is the response?
First message under 1 second. Subsequent turns under 2 seconds. Faster than most human-staffed live chat.
Will visitors know it's an AI?
Yes. The opening message includes the disclosure. Users can ask to speak with a human at any point and the warm-transfer runs through the same admit-counselor queue as the phone.
Does it sign a BAA?
Yes — BAA included on every plan, including the free Trial. PHI is handled in a HIPAA-aligned environment.
What about 42 CFR Part 2?
The disclosure runs before any substance-use specific questions. Consent is captured in the structured transcript and written to your CRM.
How does pricing work for chat?
Chat is included on Professional ($2,000/mo) and Enterprise plans. The Trial plan is voice-only; Professional adds the web chat widget plus Salesforce integration and outbound campaigns.
Related products

The rest of the platform.

Voice Agent

Answers admissions calls in under two seconds. Real-time VOB, warm transfer.

Voice Agent

SMS Agent

Two-way conversational text for re-engagement, follow-up, missed-connection recovery.

SMS Agent

Agent Assist

Real-time coaching for your human admit counselors. Live VOB, scripts, scoring.

Agent Assist
Next step

See DIAL3D's chat answer your real web traffic.

Thirty minutes. We install the widget on a staging URL, run real intake scenarios, and show you the CRM record that drops at the end of each conversation.

Call (855) 715-0051 Try the chat Book a demo See pricing
Chat with Ellie