Every product DIAL3D ships for the behavioral health admit line.
Eleven products. One platform. Voice, chat, SMS, and email agents that run your intake script across every channel a patient uses. Agent assist that coaches your human counselors. Live VOB during the call. Call scoring, conversation intelligence, analytics, native EHR/CRM integration. Pick one to start; add the rest as you grow.
Voice Agent
AI voice agent that answers admissions calls in under 2 seconds, runs live VOB, and warm-transfers cleanly. Flagship product.
Voice Agent →Chat Agent
On-site web chat that runs the same intake script as the phone. Visitors who would have bounced finish intake.
Chat Agent →SMS Agent
Two-way conversational text for missed-connection recovery, alumni check-ins, and outbound re-engagement.
SMS Agent →Email Agent
Conversation-aware email follow-up. Re-engages missed-connection callers; captures responses into CRM.
Email Agent →Agent Assist
Real-time coaching for your human admit counselors. Scripts, VOB, scoring, supervisor escalation.
Agent Assist →AI VOB
Live insurance verification during the admit call. 40+ payors, read aloud to caller, CRM-logged.
AI VOB →Call Scoring
Automated per-call quality scoring. Payor accuracy, clinical fit, crisis protocol, warm-transfer cleanliness.
Call Scoring →Conversation Intelligence
Aggregated analytics across voice, chat, SMS. Pattern-finding at corpus scale.
Conversation Intelligence →Analytics
Operational dashboards: missed-call rate, call-to-admit by payor, after-hours coverage, counselor utilization.
Analytics →CRM Bridge
Native connectors for Kipu, KipuCRM, Sunwave, Lightning Step, BestNotes, Salesforce Health Cloud, HubSpot.
CRM Bridge →AI Receptionist
AI receptionist that answers your main line conversationally, identifies as AI, routes to the right team.
AI Receptionist →