Per-call scoring that measures the things that actually move admissions.
Most call scoring tools are call-center QA in disguise. DIAL3D's scoring is built around behavioral-health admit-line outcomes: did we get the payor right, did we ask the right clinical-fit questions, did we follow crisis protocol when active risk surfaced, did the warm transfer carry context. Per-call scorecard delivered in 30 seconds.
What this product does in production.
Every call scored automatically within 30 seconds of hangup. Counselor and supervisor see it before the next call.
Did the counselor capture the right payor, plan, and member ID? Did VOB run cleanly?
Did the counselor screen for the right level of care, primary substance, and co-occurring presentation?
On any call with active-risk language, did the protocol fire and warm-transfer execute under three seconds?
Per-counselor, per-facility, per-payor, per-time-of-day trends. Identify outliers before they become patterns.
Every score is sourced to the transcript segment that drove it. Defensible in any QA or licensure audit.
HIPAA-aligned and 42 CFR Part 2 capable.
BAA included on every plan, including the free Trial. Read the trust center →
Questions about AI Call Scoring, answered straight.
If we don't have an answer, we'll tell you who does.
Email our admit-line team