Solutions for every part of the admit-line operation.
Eight use cases, one platform. The admit-line problems that cost treatment centers money — missed calls, after-hours gaps, unqualified leads, slow VOB, lost alumni — each have a dedicated DIAL3D solution.
Admissions Call Center
The full inbound admit-line function: voice, chat, SMS, agent assist, VOB, warm transfer.
Admissions Call Center →24/7 Call Coverage
Every inbound call answered around the clock without a night shift.
24/7 Call Coverage →After-Hours Coverage
The 6 p.m.–8 a.m. gap, weekends, holidays — all answered conversationally.
After-Hours Coverage →Overflow Call Handling
Catches calls when your counselors are all on other calls. Warm-transfers when one is free.
Overflow Call Handling →Lead Qualification
Inbound qualification: payor floor, level-of-care fit, decision-maker status — before transfer.
Lead Qualification →Insurance Verification
Live VOB on the call. 40+ payors, eligibility read aloud, CRM-logged.
Insurance Verification →Outbound Re-engagement
Missed-call recovery, no-show follow-up, alumni 90-day check-ins — across voice, SMS, email.
Outbound Re-engagement →Multi-Facility Operators
Per-facility scripts and floors, central oversight, cross-facility referral routing.
Multi-Facility Operators →