Aggregated call intelligence across voice, chat, and SMS.
Every conversation across every channel — voice, chat, SMS, email — flowing into one analytical lens. Find the payor your counselors keep miscoding, the time-of-day where conversion drops, the clinical-fit question that should be earlier in the script, the missed-call list that's actually convertible.
What this product does in production.
Voice + chat + SMS + email rolled up into one conversation thread per contact.
Which channel, time, agent, and payor combinations actually convert? Trend by week and facility.
Where in the intake script callers most often drop off — by payor, by level of care, by time of day.
Your performance against the DIAL3D operator benchmark — anonymous, per-vertical, opt-in.
Aggregated insights without exposing individual PHI to operators outside the originating facility.
Dashboards refresh in real time. No 24-hour analytics lag.
HIPAA-aligned and 42 CFR Part 2 capable.
BAA included on every plan, including the free Trial. Read the trust center →
Questions about Conversation Intelligence, answered straight.
If we don't have an answer, we'll tell you who does.
Email our admit-line team