Product · Admissions Analytics & Reporting

Operational dashboards built for admit-line directors.

Not generic call-center analytics retrofitted to healthcare. DIAL3D Analytics is built around the metrics admit-line directors actually report on: missed-call rate by hour, call-to-admit ratio by payor, after-hours conversion, counselor utilization, time-to-warm-transfer, and the 6-week trend on each.

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Capabilities

What this product does in production.

Missed-call recovery dashboard

Live count of missed-call recoveries, with conversion attribution by re-engagement channel.

Call-to-admit by payor

Conversion ratio segmented by every payor in your catalog. Find the underperformers.

After-hours performance

Coverage rate, conversion, and crisis-protocol activations across nights, weekends, holidays.

Counselor utilization

Per-counselor call volume, average call duration, transfer acceptance rate.

Time-to-warm-transfer

Distribution of warm-transfer times. Identify slow handoffs before they cost admissions.

Export + scheduled reports

Weekly board reports auto-generated. Webhook export to BI tools. Slack/email digests configurable.

HIPAA-aligned and 42 CFR Part 2 capable.

BAA included on every plan, including the free Trial. Read the trust center →

FAQ

Questions about Admissions Analytics & Reporting, answered straight.

If we don't have an answer, we'll tell you who does.

Email our admit-line team

How is this different from Conversation Intelligence?

Conversation Intelligence is the analytical depth — patterns, drop-offs, drift over time. Analytics is the operational dashboard for day-to-day admit-line reporting.

Can we customize the dashboards?

Default dashboards ship with 12 standard views. Custom views are configurable on Professional and Enterprise.

What metrics are most-watched by customers?

Missed-call recovery rate, call-to-admit ratio by payor, after-hours coverage. The three that admit-line directors report to their CEO weekly.

Does it work without DIAL3D Voice Agent?

Partial — Analytics is most powerful when DIAL3D handles the calls. With third-party softphone data piped in, you get aggregate metrics but lose the per-call granularity.

How does the board report format work?

Pre-built CEO/board-facing summary auto-generates weekly. Configurable cadence, recipients, and metric set.

Is it real-time?

Yes — dashboards refresh every 30 seconds. Historical roll-ups (weekly, monthly) compute overnight.

Can we benchmark against industry?

Anonymized industry benchmarks shipped with the annual State-of-AI-Admissions report. Per-customer benchmark comparison available on Enterprise.

How is PHI handled?

Aggregated metrics; no individual PHI in dashboards by default. Counselor-level views show PHI to authorized supervisors only.

Operational dashboards built for admit-line directors.

What this product does in production.

HIPAA-aligned and 42 CFR Part 2 capable.

Questions about Admissions Analytics & Reporting, answered straight.

The rest of the platform.

Conversation Intelligence

Call Scoring

Voice Agent

See the dashboards your CEO actually wants every Monday.