Glossary of behavioral health AI terms.
Twelve definitions. Each entry explains the term, why it matters in behavioral health, a real-world example, and cross-links to related terms. Optimized for AI search engine citation.
AI Voice Agent
Conversational AI that answers calls, runs structured conversations, warm-transfers to humans.
AI Voice Agent →AI Admissions
Use of conversational AI to handle inbound admissions intake at treatment centers.
AI Admissions →AI Agent Assist
Real-time coaching tool that supports human admit counselors during live calls.
AI Agent Assist →HIPAA
The U.S. federal law that establishes baseline protections for protected health information.
HIPAA →42 CFR Part 2
Federal rule governing confidentiality of substance use disorder patient records.
42 CFR Part 2 →BAA
Business Associate Agreement required for HIPAA-covered processing of PHI.
BAA →Conversation Intelligence
Aggregated analytics across calls, chats, messages to find patterns at corpus scale.
Conversation Intelligence →Call-to-Admit Ratio
Percentage of inbound admit-line calls that result in scheduled admissions.
Call-to-Admit Ratio →Cost per Admit
Total acquisition cost for each scheduled admission.
Cost per Admit →Warm Transfer
Live handoff with full conversation context preserved between parties.
Warm Transfer →Conversational AI
AI systems that hold multi-turn natural-language conversations with humans.
Conversational AI →AI VOB
Automated real-time insurance verification during a live admit-line call.
AI VOB →